MTS blog


Tuesday, April 07, 2009

We are delighted to inform you that MTS was recognized at a ceremony hosted at the Radisson SAS Slavyanskaya in Moscow, Russia, and was awarded three “Crystal Headsets.” Our macro-region North-West call center (located in Saint Petersburg) and its head Ms. Elena Kopshar won in the “Best Internal Relations in a Call Center” and “Best Team Leader” nominations respectively. Our colleagues at the MTS Ukraine call center won in the “Best Call Center Infrastructure” category.

MTS Russia has a total of 10 call centers with over 3,000 employees servicing subscribers in 11 times zones and responding to an average of 16 million calls per month. Our North-West macro-region call center has a total of 250 employees and is responsible for subscribers in nine federal regions making up Russia’s North-West. MTS Ukraine has a total of 3 call centers located in Kyiv, Lvov and Donetsk with over 1,000 employees.

Photo: Team spirit training by the North-West call center.

Photo: Head of North-West call center, Ms. Elena Kopshar.

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