Thursday, December 03, 2009
Earlier this week MTS became the only Russian telecommunications company to obtain the ISO 9001:2008 certificate of conformity for its Quality Management System that covers all of our locations in Russia, Ukraine and Uzbekistan. The certification audit was conducted by SGS, the global leader in inspection, verification, testing and certification services.
“Implementing the certification audit of the MTS Group allowed us to make sure that the Company’s activities and its internal quality management processes comply with the highest international standards. Obtaining the certificate of conformity helps to strengthen the Company’s reputation as an operator with a high service quality. I am convinced that getting the ISO certificate will bring MTS even more trust on behalf of its clients, investors and partners as well as will boost its further effective and successful business development,” said Peter Marriott, Vice-President of SGS S.A.
“The certification audit confirms the high level of service standards and the effectiveness of the process management system maintained by MTS throughout its markets of operation. The certification provides an additional incentive for our Company to further standardize requirements and approaches towards quality management in order to create better conditions for managing the processes of the integrated management system in the framework of the MTS Group,” noted Mikhail Shamolin, President and CEO of MTS.
In the future, along with the annual surveillance audits we intend to extend the geographical scope of the certification to all of our markets of operation.
From left to right: Alexander Gamov – Director of the Quality Assurance Department at MTS, Peter Marriott – Vice-President of SGS SA, Konstantin Timoshechkin – Manager in charge of business development at SGS S.A. (Eastern Europe).
Tuesday, April 07, 2009
We have recently signed a partnership agreement with FC Zenit St. Petersburg, one of the most successful football clubs in Russia. As the official partner of the club, MTS will provide Zenit with mobile communications services and will participate in various projects aimed at promoting the club.
Zenit has recently become one of the most recognized Russian sports brands, winning both the 2008 UEFA Cup and the 2008 UEFA Super Cup. We decided to become partners with Zenit due to its unique appeal in St. Petersburg and growing presence in the international football community.
MTS has a long and successful history of supporting sports. Most recently, we were the general partner of the Russian Olympic Committee and the official mobile communications provider of the Russian team during the 2008 Summer Olympic Games in Beijing. We have also supported Olympic Committees across the CIS countries where our network is present – in Ukraine, Uzbekistan, Armenia and Belarus.
MTS banners have already appeared at Zenit’s home stadium in St. Petersburg as was evident during a recent game with the Italian side Udinese Calcio in the 2009 UEFA Cup competition (http://www.uefa.com/competitions/uefacup/fixturesresults/round=15287/match=304837/index.html):
Tuesday, April 07, 2009
We are delighted to inform you that MTS was recognized at a ceremony hosted at the Radisson SAS Slavyanskaya in Moscow, Russia, and was awarded three “Crystal Headsets.” Our macro-region North-West call center (located in Saint Petersburg) and its head Ms. Elena Kopshar won in the “Best Internal Relations in a Call Center” and “Best Team Leader” nominations respectively. Our colleagues at the MTS Ukraine call center won in the “Best Call Center Infrastructure” category.
MTS Russia has a total of 10 call centers with over 3,000 employees servicing subscribers in 11 times zones and responding to an average of 16 million calls per month. Our North-West macro-region call center has a total of 250 employees and is responsible for subscribers in nine federal regions making up Russia’s North-West. MTS Ukraine has a total of 3 call centers located in Kyiv, Lvov and Donetsk with over 1,000 employees.
Photo: Team spirit training by the North-West call center.
Photo: Head of North-West call center, Ms. Elena Kopshar.
Tuesday, April 07, 2009
In Ukraine, MTS has been offering a mobile Internet access solution MTS Connect 3G on high-speed CDMA 2000 1хEV-DO Rev.A network since late 2007. We would like to share some interesting stats about the uptake of the service, which has proven to be very popular in a country with very limited fixed broadband penetration.
As of today, our network is available in over 150 cities and communities across the country, effectively covering all the major population centers. At this point, we are no longer focused on expanding the network but rather on increasing its capacity to account for data traffic growth.
Over 100,000 people became customers of our high-speed network since October 2007, and the popularity of the service has been steadily growing over time. The peak of subscriber additions occurred in December 2008, when over 1,000 new users joined the service daily due to the increasing awareness of the service and attractive holiday offers.
Subscribers of MTS Connect in Ukraine increased their traffic usage by an average of 130% a month in 2008.
Perhaps not surprisingly, MTS Connect is especially popular among younger users: 39% of our customers are between ages 16 and 24, and 32% are between 25 and 34. The service also proved to be more popular among men – 68% of subscribers are male.
Here is one of the latest ads promoting MTS Connect in Ukraine: